Shipping policy

Shipping Policy

Free shipping for orders over $50 across Canada

If you paid for shipping on your original order (the $9.99 standard rate on orders under $50, or an expedited upgrade), that charge is not refunded — the carrier has already performed the service.

General shipping terms

  • All delivery times are measured in business days.
  • Orders are subject to a processing time of 1–2 business days before they ship. We cannot guarantee same-day shipping.
  • We do not process or ship orders on weekends or Canadian statutory holidays.
  • Estimated arrival dates are estimates, not guarantees.
  • We do not ship to P.O. boxes.
  • We ship within Canada only. We do not ship internationally at this time.

Delivery times

Standard (5–7 business days) — free on orders of $50 or more, $9.99 under $50. Ground service across Canada.

Expedited (2–3 business days) — where offered, priced at checkout. We work with several national carriers, and your order ships with whichever carrier can best meet the delivery window.

Remote and northern postal codes may take longer than the ranges above.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse. If you have not received tracking within 3 business days of ordering, email sales@memorycanada.com.

Risk of loss

Memory Canada arranges shipment of your order. Risk of loss and title to the products pass to you on delivery to the carrier (Free Carrier, F.C.A.). We will advise you of estimated shipping dates, but we are not responsible for delays in delivery, or damages arising from those delays, caused by events beyond our reasonable control — including acts of God, acts of government, fire, flood, civil disobedience, strikes, lockouts, and freight embargoes.

Delivery estimates

Unless stated otherwise on this site, delivery estimates are estimates only. They are not guaranteed delivery times, should not be relied on as such, and do not form part of the contract between you and Memory Canada.

Non-delivery

Memory Canada has no responsibility or liability for a claim of non-delivery where:

  • delivery was made to a hub or pickup location and we hold proof of delivery to that location;
  • delivery was made to a freight forwarder and we hold proof of delivery to that forwarder;
  • an invalid or incorrect address was supplied at checkout; or
  • we hold proof of delivery to the address supplied at checkout and the shipment was redirected by you or your agent after that delivery.

Damaged or missing shipments

If your package arrives damaged, or does not arrive within 5 business days of the estimated delivery date, email sales@memorycanada.com with your order number. We will open a trace with the carrier. Please report visible shipping damage within 48 hours of delivery so we can file a carrier claim in time.