Refund policy

Refund and Return Policy

Memory Canada accepts returns on most products for 15 days from the delivery date, and exchanges or replacements on defective products for 30 days from the delivery date.

What we can accept

  • Returns for refund must include the complete original packaging and all contents — accessories, manuals, software, and any bonus items or codes included with the purchase.
  • Products must be in original, re-saleable condition and accompanied by the original invoice or order number.
  • Incomplete or physically damaged products cannot be accepted.
  • Some manufacturers require us to verify a reported defect with them before we can process a return. Where that applies, we will tell you when you request the return.

How to start a return

A Return Authorization (RA) number is required before you ship anything back. Email sales@memorycanada.com with your order number and the reason for the return, and we will send you an RA number and return shipping instructions. Packages sent back without an RA number cannot be processed.

Who pays return shipping

  • Defective product, within 30 days of delivery — Memory Canada pays return shipping. We will send you a prepaid return label with your RA number.
  • Change of mind, within 15 days of delivery — you pay return shipping. Use a trackable service; we cannot refund a return we do not receive.
  • Wrong product sent, or damaged in transit — Memory Canada pays return shipping, and we cover the replacement shipment.

Refunds

  • Refunds are issued to the original payment method.
  • If you paid for shipping on your original order (the $9.99 standard rate on orders under $50, or an expedited upgrade), that charge is not refunded — the carrier has already performed the service.
  • Once we've verified the serial number(s) on your returned item, we'll issue your refund. Depending on your bank, it can take a few business days for the refund to appear in your account.

Defective products

If a product fails within 30 days of delivery, contact us for an exchange, replacement, or refund at our cost. After 30 days, we will help you open a warranty claim with the manufacturer.

Products we cannot accept back

  • Products that have been physically damaged, modified, or opened beyond what is needed to test them.
  • Products missing original packaging, accessories, or bundled items.
  • Products bought more than 30 days ago (these need a warranty claim with the manufacturer, which we will help you open).

Order cancellations

If your order has not yet shipped, email us and we will cancel it and refund you in full. Once an order has shipped, it must be handled as a return.

Questions

Email sales@memorycanada.com and we will get back to you within one business day.