Products
Are your products genuine?
Yes. Every item is 100% genuine, brand new and factory sealed. Nothing we sell is refurbished, repackaged or counterfeit.
Do products come with a warranty?
If an item is defective within 30 days of delivery, we replace or refund it at our cost and pay the return shipping. After 30 days, we will help you open a claim under the manufacturer's warranty. Where the manufacturer publishes a warranty term, it is listed in the spec table on the product page.
How do I know which card or drive I need?
Each product page includes a spec table covering interface, speed class, form factor, available capacities, read and write speeds, operating temperature and warranty, plus a link to the manufacturer's datasheet where one exists. You can also shop by device — Nintendo Switch, GoPro, DJI, Insta360, cameras, dash cams and iPhone — from the menu. Still unsure? Email us and tell us what device you are using it in.
Shipping
Where do you ship from?
Our warehouse in Burnaby, BC.
How much is shipping?
Standard shipping within Canada is free on orders of $50 or more, and a flat $9.99 on orders under $50. If an expedited option is offered at checkout, its price is shown before you pay.
How long will my order take?
Orders are processed within 1–2 business days, then shipped. Standard delivery is typically 5–7 business days after that; expedited delivery, where offered, is typically 2–3 business days. Delivery estimates are estimates, not guarantees, and we do not process orders on weekends or Canadian statutory holidays. Remote and northern postal codes may take longer.
Do you ship outside Canada?
Not at this time. We ship within Canada only.
Do you ship to P.O. boxes?
Not at this time.
Returns and exchanges
Can I return something I changed my mind about?
Yes, within 15 days of delivery. The item must be unused, in original re-salable condition, with complete original packaging and contents — accessories, manuals, and any codes or gifts included with the purchase. You pay return shipping on change-of-mind returns. Refunds go back to the original payment method.
What if my item is defective?
Defective items can be returned within 30 days of delivery for a refund, exchange or replacement, and we pay the return shipping. Some products require the manufacturer to verify the defect before we can process the return. After 30 days, we will help you open a claim under the manufacturer's warranty.
How do I start a return?
Email us first — every return needs a return authorization (RA) number before you send anything back. We will send you the RA number and return shipping instructions. Items sent back without an RA number cannot be processed.
What is not returnable?
Items that are incomplete, physically damaged, or no longer in re-salable condition.
Ordering and payment
Do I need an account to order?
No. You can check out as a guest.
Do you offer bulk or business pricing?
No. We run one price for everyone — no accounts, no minimums, no volume tiers. What you see on the product page is what you pay.
What payment methods do you accept?
Every payment option available to you is shown at checkout before you pay, including express options such as Shop Pay, Apple Pay and Google Pay on supported devices.
Is my payment secure?
Yes. Payments are processed by Shopify's secure checkout. We never see or store your card details.
Contact
How do I reach a person?
Use our contact form, email sales@memorycanada.com, or call 604-992-4722 (Monday to Friday, 10:00 AM – 5:00 PM Pacific). We reply to email within one business day.
